MISSION, VISION AND PRINCIPLES

Approved by the Municipal Council meeting held on 14 July 2006, the Institutional Strategic Plan of the Istanbul Metropolitan Municipality (IMM) is the product of a one-year study period with contributors from both within and outside the institution. The vision, mission, and principles of the IMM were established in workshops attended by all the directors and executive officers working in the Municipality. In addition, the valuable opinions and suggestions of the people of Istanbul were also put to use in designing the IMM’s vision.

OUR MISSION

The Municipality’s mission is to offer local services to all residents of Istanbul in conformity with the local governance standards of the 21st century, bringing municipal services to perfection within a corporate understanding, and keeping the city’s cultural identity alive.

OUR VISION

The Municipality’s vision is to make Istanbul a sustainable and innovative world city by ensuring a high quality of life for its citizens, and making a claim to the unique legacy of the city of Istanbul — Turkey’s window to the world.


OUR PRINCIPLES


Justice

Our Municipality bases the delivery of its services on legal grounds, protecting the rights of all of our shareholders.

 
Trust

Our Municipality is predicated on gaining the trust of the people of Istanbul, its employees, and other shareholders, as well as being worthy of this trust.

 
Transparency

Our Municipality bases the delivery of its public services on the principles of transparency and accountability.

 
Quality

The services of our Municipality are founded upon the aim to meet the needs and expectations of the people of Istanbul at the most optimal level and to the best quality.

 
Productivity

Our Municipality considers the efficient and prudent use of its resources as imperative.

 
Participation

Our Municipality bases the planning and provision of its services on a participatory approach whereby communication is ensured with all parties, and a common ground is reached with the shareholders.

 
Leadership

Being a determined, confident, brave, innovative and entrepreneurial Municipality is essential for us.

 


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